FAQ

question: What is Arcade Online?

answer: The ultimate goal of Arcade Online is to give people the fun, social experience of being at an arcade, from the convenience of their phone or PC. We take real arcade games, set them up at our location, connect to their hardware directly, and allow you to control them remotely.

question: How do I play?

answer: Just top up your token balance in the Shop, and select a game to play in Games! If the game is already occupied, queue up and wait for your turn to play. If the game is free, you can jump right in! Once it’s your turn, insert credits and let the fun begin! Tickets will build up as you win them, and will be added to your account once the game session is over.

question: What do I win?

answer: No one likes waiting for prizes, so we've got a range of digital prizes that you can trade your tickets for! Redemption details are sent immediately to the email associated with your Arcade Online account - if you don't see it, please check your junk mailbox. Alternatively, you can access the redemption details by going to menu > history > filter by 'Prizes' > clicking on the prize redemption post. In addition, we've also got a range of physical prizes that you can trade your tickets in for! Free shipping is unlocked if you hit a minimum number of tickets redeemed! Please be advised that to ensure the authenticity of player accounts and prevent potential abuse of the site, prize redemptions are only available to players who have made a token bundle purchase.

question: Where is the end game button?

answer: You don't have to end your game session manually! Once you've used up all your tokens, you're free to leave the game page and continue browsing the site or even start another game! Any tickets you win will be automatically added to your account when the game finishes vending them.

question: There was an issue in my game!

answer: We’re sorry to hear that! You can use the 'Report Problem' button below the video feed to submit a Support Ticket. Alternatively, you can drop us an email at support@arcade.online or get in touch with us via the 'Support' button in the menu. Our Support Team will review your ticket and reply you via email - please check your junk mailbox if you do not see a reply from us!

question: Tasks? What are those?

answer: Each day, you'll get a set of tasks to complete - once completed, these tasks will give you bonus rewards such as tickets, tokens or XP, as well as Task Points! Task points will contribute to the Daily and Weekly Task Milestones, and you will receive additional rewards for hitting them! Daily Task Milestone progress will reset every day when the timer ends, while the Weekly Task Milestone progress will refresh after 7 days. You can also choose to reroll certain tasks - this allows you to play another game to complete the task (the reward type and difficulty level will remain unchanged). Your first reroll every day is free, but the cost of rerolling will increase by 1 each time you reroll!

question: Which devices does Arcade Online support?

answer: You can play Arcade Online on your PC, phone or tablet, using browsers such as Google Chrome, Firefox, Microsoft Edge and iOS Safari. Please ensure your version is higher than the minimum supported version. We also highly recommend ensuring you have a stable, high speed internet connection to have the best Arcade Online experience.

question: Why isn't the video feed loading?

answer: The most common cause of this issue is using a VPN. Please disable any VPNs before playing Arcade Online to ensure you have the best experience possible. Please also check that your device is connected with a strong stable internet connection, and that your device's battery-saving mode is turned off.

question: What does it mean when a game is in Early Access?

answer: A game with the Early Access icon is in its final stages of testing. It may receive adjustments to ticket values, game difficulty, and even price per play. Early Access games run for a limited time and will often be removed for a short while following this test period. While Early Access games have passed our internal testing and QA, our players tend to find unanticipated and exciting ways to break them! We use this valuable information to resolve issues and ensure a reliable and consistent experience for all future players, so if you break one or our games, thank you in advance ;)

question: The price of the prizes changed! What’s going on?

answer: Our prize costs are automatically updated every Monday based on current exchange rates, which is why there might be some fluctuations on the prices of the prizes. The merchants represented are not sponsors of the rewards or otherwise affiliated with Connected Reality. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.

question: Why can't I turn on daily token collection notifications on my iPhone?

answer: Unfortunately, iOS devices do not currently support web notifications. Windows, Android or Linux devices are not affected - make sure you enable notifications on these devices so that you never miss a Daily Token!

question: I have more questions!

answer: You can reach out to us via the 'Support' button in the menu, or drop us an email at support@arcade.online. We can also be reached via our Discord server https://discord.gg/QseDhhgCkY

question: How do I get more tokens?

answer: All new players will receive free Welcome Tokens - once these have been used up, you can purchase more from the Shop! Just like how you'll purchase credits when playing in physical arcades like Timezone and D&B, you'll need to purchase credits to play on Arcade Online as well.

question: Daily tokens? What are those?

answer: Token bundles have a number of Daily Token days associated with it. If you buy a bundle with 10 days of Daily Tokens, you will be able to claim additional tokens every day for 10 days. The number of tokens you get every day is determined by your membership tier, which can be viewed in the membership section of your profile. Do note that Daily Tokens will expire if they are not claimed within 24 hours of it being available to claim.

question: Double daily tokens?

answer: Bigger token bundles will DOUBLE the number of Daily Tokens you get every day. For example, if your membership tier gives you two Daily Tokens, you’ll get four after purchasing a bundle that awards double Daily Tokens!

question: When do my daily tokens reset?

answer: The 24 hour timer starts as soon as you buy a token bundle, so make sure to keep an eye on the clock! The second day's Daily Tokens will become available 24 hours after your purchase, the third after 48 hours, so on and so forth. Make sure you don’t forget to claim them, as Daily Tokens will expire if they are not claimed.

question: What happens if I purchase multiple token bundles?

answer: Don’t worry, your Daily Tokens will stack!